FAQ
After you book
- What happens if I can’t locate my driver? How do i meet my driver?
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Our Meeting Team will arrive at the arrivals lounge of the airport terminal and will be waiting for you at the exit of the customs hall holding a board with your name.Once you have met with our friendly Staff, you will be escorted directly to your vehicle. If you can not find your name at the Airport, please feel free to call us.
Mobile: +90 537 986 62 83 ( 24/7 – English / Persian / Turkish )Mobile: 0543 324 18 63 ( 24/7- arabic)
whatsapp:0543 324 18 63 ( 24/7- arabic)
whatsapp:+90 537 986 62 83 ( 24/7 – English / Persian / Turkish )
- My company requires an invoice. Can you provide one?
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Yes we can provide you with an invoice if required. In order to request an invoice, please send an email with all your details to info @globalairporttransfers.com.com after making your booking. The Accounts Department will prepare it and send it to you by email.
Before you book
- Can I book a transfer with more than one stop?
- How do I make a booking on your website?
- How do I pay for my transfer?
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you do not need to pay in advance. You may pay by cash on arrival. (You can pay by EUR, USD, TL .
If you want you can pay in advance by credit card,bank transfer or PayPal
- What if my flight delayed? Will I be charged extra?
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No extra charges for delayed flights. No matter how long delay it is.
We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is delayed.
- I can not find the destination i am looking for. Can you provide me with a price/transfer any way?
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To request a price for destinations that we do not have listed, please go to our contact form provide us with the transfer details by completing the contract form and we will get back to you with a price as soon as possible.or just in our website click talk to us. One of our agents will respond you immediately. In case of offline , please complete the for and send it to us. We do our best to be online 24/7 to provide fastest servise for our clients.
We cannot quote for transfers that are not to or from one of the existing airports, ports or train stations on our list. Please go to the link to see our destinations. http://globalairporttransfers.com/destination/ we are doing our best to provide as much as destinations all around the world. Keep an eye on us to see new destinations
- Can I book a transfer to an airport cruise port or train station that is not listed on your website?
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We may extend our range of service in the coming months but at the moment we only offer transfers to or from to the airports, cruise ports and train stations featured cities on our website.if you are looking for transfer that is not listed in search form but listed in a city in destinations.please go on Taylor made form and send as a request.we will get back to you as soon as possible
- How can I indicate more than one flight number on my booking?
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It is only possible for the driver to monitor one flight number and its arrival time using the information provided in the booking. We do this so that every passenger can receive a prompt transfer service, even in the event of delays.
If there are other passengers travelling in your party with different flight numbers, we strongly recommend you to make one booking per flight number so that different drivers are scheduled to meet each flight.
- What is a private transfer?
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A private transfer is a pre-booked, chauffeur-driven vehicle reserved solely for your party.
Pre-booked private transfer drivers will be waiting for you at a specific meeting point as indicated on your booking voucher and will take you directly to the address or location indicated by you in our online booking process.
- What is a shuttle transfer?
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A shuttle transfer is a shared transfer service
Our shuttle transport operators have a clearly visible and branded desk, counter or representative at the airport arrivals terminal, the location of which will be detailed in your booking voucher. You will need to present the voucher at the time of the pickup.
The maximum shuttle waiting time for customers at the airport is 30 minutes from the moment they make contact with our airport representative.
There could be up to four stops during the journey
Before you travel
- What luggage entitlement will I have?
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You can bring 1 bag or suitcase per passenger seat in the vehicle selected, with a maximum combined size of 158 cm (70cm length + 50cm height + 38cm width) and hand luggage, such as handbags & small bags (camera bags or similar). Carry-ons are considered as suitcase rather than a piece of hand luggage.
Your luggage entitlement is therefore defined by the size of vehicle you book. For example, a 4 seater taxi has space for 4 bags or small suitcases, as well as small hand luggage items to be carried in the cabin. An 8 seater minivan has double the luggage capacity. If you are in any doubt as to whether your luggage will fit in the vehicle, please upgrade to a larger one to ensure that you have a comfortable journey.
- My group size has changed, can I choose another vehicle?
- Where will I meet the driver when I arrive?